SHIPPING & DELIVERY 2017-10-15T17:33:15+00:00

Shipping & Delivery

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1.Parcel Deliveries
A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about  deliveries :

 

1.1 When will I receive my delivery?
The delivery date may vary from 2-4 days up to 31 days. This depends on the product which is sold. We will inform you by e-mail when your order is processed and get back to you with an estimated delivery date. We strive to deliver products within two weeks time. When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the e-mail that you provided in your order. Deliveries will be made between the hours of 8am and 10pm. The delivery company will e-mail you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided. Please not that most products are handmade within our studio, becuase of this order time may vary depening on orders.

 

1.2 How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are sent to a parcel pick-up point or to our studio. When delivery is sent back to us we will have to issue a credit for your merchandise. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

 

1.3 What am I responsible for upon delivery?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), and contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.

 

1.4 What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

 

1.5 Can I make changes to the delivery address after I place my order?
If a delvery address change is needed please contact us immediately so we can ensure the product is delivered to the right address.
This could effect estimated delivery dates.

 

2.Shipping (DHL & PostNL)
Shipping rates below apply, for other shiping destinations please contact us prior to ordering for estimated shipping costs.
DHL Shipping terms apply and can be found here: https://my.dhlparcel.nl/
PostNL Shipping terms apply and can be found here: https://www.postnl.nl/
Parcel Shipping Costs (PostNL)
0-2 KG 2-5 KG 5-10 KG 10-20 KG 20-30 KG
NL € 3,95 / € 6,95 € 6,95 € 6,95 € 13,25 € 13,25
EUR 1 € 13,00 € 19,50 € 25,00 € 34,00 € 45,00
Parcel Shipping Costs (DHL)
0-2 KG 2-5 KG 5-10 KG 10-20 KG
NL € 5,75 € 5,75 € 5,75 € 8,75
EUR 1 € 10,00 € 18,00 € 22,00 € 30,00